Last Updated: March 2024

Thank you for choosing artmatter.org.uk Our Refund Policy is designed to ensure your satisfaction with our services. Please read the following carefully.

1. Refund Eligibility

We offer refunds under the following circumstances:

Defective or Damaged Products: If you receive a defective or damaged book, please contact us within 21 days of receiving the item for a replacement or refund. Please note, that we will always need photographic proof of any damages.

Non-Delivery: If you do not receive your order within 21 days from the shipping confirmation date, please notify us for further assistance.

2. How to Request a Refund

To request a refund, please contact our customer support at info@artmatter.org.uk within 21 days of the issue arising. Provide your order number and a clear description of the problem. Please note, that we will always need photographic proof of any damages.

3. Refund Process

Once your request is received and approved, we will initiate the refund process. Refunds will be issued to the original payment method, and you will be notified via email once the process is complete.

4. Non-Refundable Items

E-books and other digital products are non-refundable once the download link has been accessed.

5. Changes to Refund Policy

We reserve the right to update this Refund Policy at any time. Any changes will be effective immediately and will be posted on our website.

6. Contact Us

If you have any questions or concerns regarding our Refund Policy, please contact us at info@artmatter.org.uk

By making a purchase on artmatter.org.uk, you agree to the terms outlined in this Refund Policy.

Thank you for choosing artmatter.org.uk